Testimonials

Melody and Susan would be the definitions of Customer Satisfaction.

The mission statement on the card:
"To give you the best possible hearing and friendliest service."
This is not just a catch phrase for an advertisement here at Better Hearing Place.  Melody and Susan are a team that goes beyond the norm in their effort to have Customer Satisfaction.
Keep up the good work and I thank you!

- Lonnie Clemmons

Dear Melody:

I don't know when in my life I became aware that I was missing things, but I was:  crickets, birds, airplanes, train horns.    I honestly thought the problem was in my head, and I just couldn't pay attention to anyone or anything.  Then my husband finally made me go get my ears tested.  We discovered my hearing loss is significant.  This was causing me a great deal of frustration and embarrassment especially at work, since I am a music teacher.

After visiting your center I feel more like a complete person.  You tuned me into the world of sound.  Even my husband now has long talks with me.  I think he always did, but now we enjoy our time together. 

I don't have to feel the frustration and embarrassment that comes with hearing loss when I teach music.  Life is better.

Thank you, Melody, for restoring all these wonderful sounds to my life, and for helping me hear the melodies again.  The world has become a better place for me because of you.  You make it fun to come for my follow up sessions and you and Susan are always there to help.  Your service and expertise can't be beat.  It has been such a pleasure dealing with you and your staff.

- Patty Immell

Dear Melody,

Thank you so much for helping with my hearing.  I had a hearing aid in my right ear for about 3 years and the first time I came to see you I was having trouble with it.  You helped me adjust it and asked if I had ever had my left ear tested, I said no and really didn't think I needed it.  You cleaned and adjusted the other hearing aid, which you did not sell me for free.  That made an impression on me, so when I* lost my hearing aid, you were the first I thought of.

I spent approximately two months without any type of hearing devices and it was a lonely world.  I found it was easier to not get involved in conversations than to keep asking to have things repeated.  I learned to just nod my head and smile when I did not have a clue as to what was going on.  I remembered one particular incident when a friend showed up late at night very upset and troubled in her home life. She confided some very personal things to me and I am so sorry to say I am not even sure to this day what she said, after that night I called and made an appointment for testing.

I was tested in both ears and found that I have a very severe hearing loss in both ears.  I now have hearing aids in both ears and it was hard adjusting at first to two hearing aids but within a week I have been able to function at Church and direct plays.  At work the sounds seem so loud at times I would like to take them out, but that's what you get for working with family.

I guess overall the best thing about buying hearing aids from The Better Hearing Place is the fact that I know if I ever have a problem or need an adjustment I know where to get help.

It has been a very pleasant experience in dealing with a very difficult situation.  Melody is terrific!

- Rebecca Anderson

I want to thank Melody for giving me my life back.  I just didn't realize for so long that I was as bad as I was.  I guess I just got used to not hearing.

When my kids stop by I can hear everything they say instead of saying "Huh?"  I'd sit up real close to them trying to hear them - it must have been awful for them.  My daughter, Crystal says it has given "me" back to our family.

When someone comes to my door, I can hear them now?they don't have to bang the door down anymore.

The hearing aids make me feel good.  I feel like I'm part of everything now.

I used to not go to Church because I couldn't hear the Minister even if I sat up close.  Now I go and I really enjoy it.

If you think you have hearing loss, you should get help because it will change your world.

- Rema Jones

I just recently received my first set of hearing aids.  I had gotten to the point where conversations were becoming less enjoyable.  Everyone seemed to be mumbling.   I would misunderstand people.  I would not hear someone speaking to me.  It was getting quite embarrassing.

I made the appointment at the Better Hearing Place and this was one of the best things I have ever done.  I can now hear conversations, birds chirping and even hear the meows of my cat, Skeeter.  The TV does not have to be excessively loud now either.

I want to thank Susan who was so kind to me when she made my appointment and when I have been in the office.

Melody has been such a sweetheart.  She has been very patient, has explained everything to my husband and me concerning my hearing and the hearing aids.  On my follow-up appointments, she has continued to make sure I understand everything going on, and if I have questions, she is very quick to make sure they are answered to my satisfaction.

Melody and Susan are totally awesome and I recommend the Better Hearing Place for all of your hearing needs.

- Sharon Viar

Whom This May Concern :

Hello!  My name is Debbie Smart and I have wonderful news to share with those individuals who are experiencing a hearing loss.  I highly recommend Melody Wipert at Better Hearing Place.  She provided top of the line hearing aids and offers a wide range of services.

I realize that there are children who are born with hearing loss and there are individuals that lose their hearing from injuries resulting from accidents or illness.   However, I had this preconceived idea that natural hearing loss occurred only in people who were getting older in life.  I never gave it a second thought. Boy, was I ever wrong!  I am 54 years old and I have a hearing loss.

I began to notice that I could not hear well when my husband or children would be talking to me in the next room, not far from me, and I could not hear the words.  I could hear their voices but I could not distinguish the words they were saying.  At times I would have to get up and physically go in the room and hear what they were saying.  At times I would get very flustered and embarrassed because I could not hear well.  When I would be in public with friends or at work with other people I would feel very isolated and alone at times because I could not hear what was being said and be too embarrassed to speak up and admit that I could not hear them.  I decided to do something about my problem.

I discussed my hearing loss with my physician and he recommended Better Hearing Place.  I am so happy that I did this.  Now, I can go wherever I want and not feel isolated or embarrassed anymore.  The great thing now is that I can HEAR!!!! I have a better self-concept of myself now and feel a lot more confident.  It is a fantastic feeling just to be able to enjoy the sounds of nature and hear things that you had simply forgotten about.  We truly take hearing for granted.  Please do not hesitate- - if you suffer from hearing loss then please take action.  Call Better Hearing Place and let Melody test your hearing.  Melody is very professional and she will advise you as to what you need to do and offer you excellent service.  Be good to yourself and live life to the fullest.

- Debbie Smart

Hello Melody,

I had thought about hearing aids for quite some time, and had hesitated about going to see about hearing aids because I was very uncomfortable about purchasing them and not being satisfied with them.

I finally realized that I was going to have to do something about my hearing loss because of not hearing in church services and not hearing well in conversations with people.

I received your flyer and decided I was going to follow up on the information in it.  I got your address, drove to Chillicothe, and made an appointment.  I had my hearing test, and got my hearing aids.  I was quite surprised at how fast I was able to get my hearing aids.

Having received them I was surprised how comfortable they are and how quickly I adjusted to the use of them.  And now I know that I would not go without them for twice the price I paid for them.

The attention that I received was very professional and I have been very satisfied with your follow up service.

- Delbert Ash

Dear Melody,

Thank you very much for giving me back 30 years of my life with my improved hearing.  I love country and bluegrass music and, before your help, I had to turn the volume up so high the sound was distorted.  Now, thanks to you, I can hear the individual instruments as they play their parts.  I can now hear the flasher unit on my turn signals so my wife doesn't need to remind me to turn them off.  She likes my new hearing aids as much as I do.

I, as most people do, lost my hearing gradually over several years so I did not realize how much of it I had lost and how much I was missing; birds singing, children laughing and even the sound of my own footsteps in the gravel.

It has been a real treat for both my wife and me dealing with someone who is such a caring professional as you are.  You are a credit to your profession.

Thank you again.
- Gerald & Mary Jo Starkey

Dear Melody,
I am writing this note to you to give you thanks for all the great, professional help in obtaining the best set of hearing aids I've ever owned, along with all the "extra" diagnostics used in obtaining the best possible set of hearing aids I could ask for with my budget.

I've been wearing hearing aids for 20 years, been through 3 other audiologists and two other manufacturers of hearing aids.  She is the first to put me through two additional tests I've never experienced with other audiologists.  Along with my degree in computer electronic engineering, I comprehend the advances in today's new systems and Melody knows how to work with these systems, in my opinion.

For all you people searching for somebody to help you with your hearing problems, I'll save you a lot of time, gas, and headaches by recommending Better Hearing Place for your next or new hearing aid provider.  From personal experience, first, I have found you won't find any other place to purchase quality-hearing instruments at the lowest possible price.  Second, the diagnostic test is second to none, in my opinion.  Third, the warranties I've obtained outlast my two previous sets of hearing aids combined, plus a little.  Fourth, she will be and has been there to help you through any t problems or "learning pains" of your new set of aids.

Attention all hunters and lovers of the great outdoors:
She can provide you a set of "ears" for your specific outdoor needs that will knock your socks off.  There's no need to buy hearing instruments from any of the outdoor mail order catalogs when she can give you what I received for nearly the same price and for full time usage.  You will get 3 times better technology than they offer.  On one of my programs of my hearing aids, I can hear a horsefly flutter his wings 15-20 feet away, and deer snort at 60 yards away.

Thanks again Melody!
- Jeffrey A. Young

To The Better Hearing Place:

I want to thank you and share some of my thoughts about experiences I have had with you and my hearing aids.  Let me start with saying it's been over three years now since I first met Melody and Susan. Initially I had told Melody I would write a letter about my using my hearing aids.  I decided to wait while so I could give an honest and time-tested evaluation (I bet you thought I forgot).  So here goes.

I wear my hearing aids every day.  I put them on first thing in the morning along with my glasses, cell phone and watch (my daily routine).  They make everything sound not just louder but much clearer.  I no longer need the T.V. or stereo turned up above normal levels.  I don't ask my wife to repeat herself or say "huh" near as much (okay sometimes it's my fault for not paying attention).  My hearing aids are very small and most people do not even notice them, nurses have stuck their thermometers in my ear and then jerked it back saying "excuse me I didn't see your hearing aid".  Pretty cool huh?  I've learned to take them out when stepping onto the scales.

It really is amazing how much better I can hear now but it did take some time and a lot of patience from Melody.  By a system of trial and error we eventually fine-tuned my hearing aids to meet my individual needs.  The set I have are remote controlled and have three programmed sound levels.  Level one for normal use; level two for noisy environments and level three elevated to what I call "super hearing".

Level one, normal listening, is adjusted for every day use and covers a broad range.  Did you know the turn signal blinker on your car makes a "tick, tick" sound when you are turning?  That battery operated clocks tick when they're running?  That the car radio had enough volume after all?  It's nice to be able to talk to family and friends without struggling to hear them or having them to talk extra loud all the time.

Level two, noisy environments, is good for crowd situations such as restaurants, ball games and get togethers.  It's also good for times when there is a lot of background noises as it cuts it down while still allowing me to hear normal speech
I used the "super hearing" level originally for listening to sounds in the woods but it also came in handy on other occasions.  Once our church bus had a flat tire, I aired it up and was able to hear where the leak was and make repairs with the wheel still on the bus!  When watering my horses I found I could hear when the water tank was full on the other side of the barn.

I want to sincerely say "Thank You!"  for the professional, caring, above and beyond service both Melody and Susan have given me.  You have gone out of your way in assuring that not only my hearing aids perform at optimum but also treated me as a friend.

Thanks Again!
A Satisfied Customer

- Len Preston